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Frequently Asked Questions
From your dashboard, navigate to Routes → Add Route. You can define stops, assign a driver, and set a schedule. Changes take effect on the next trip cycle.
As soon as you add drivers and parents in your dashboard, they receive an automated invite via SMS and email with direct links to install the AuraTransit app on their device and sign in securely.
Parents sign in using their school credentials to view a personalized live radar map, track route progress, and receive automated notifications when the bus enters their neighborhood geofence.
Yes. You can cancel from your dashboard under Settings → Subscription. Your access continues until the end of the current billing period. All data stays exportable.
GPS relies on the driver's phone signal. Ensure the driver app has location permissions set to 'Always'. If issues persist, contact support and we'll help diagnose within 12 hours.
Go to Settings → Subscription in your dashboard and click Upgrade. The new plan activates immediately and you're billed pro-rated for the remainder of the billing cycle.
Absolutely. AuraTransit stores all data in encrypted form and follows PDPA/GDPR guidelines. Student data is processed solely to provide the transit service and is never sold.